Ordering Information

  • How do I place my order for printing?

    Please use our Instant Quote forms to submit your request online, or Call us Monday to Friday, 8am to 5pm Pacific Time at

  • What type of computer files can I submit for the printing process?

    Submission of your artwork layouts are acceptable in the following electronic formats:

    • Adobe Acrobat
    • Adobe Illustrator
    • Adobe PageMaker
    • Corel Draw
    • Adobe Photoshop (for full color printing only using PSD format)
    • EPS Format
    • WMF Format
    • Microsoft Publisher
    • Microsoft Word(only for designs not requiring color separations)
    • Microsoft Excel
    • low resolution .jpg and .tif files are usually not suitable for high quality printing.
    Font substitution may occur when fonts have been used that we do not have on our systems. If you have used unusual fonts, you will need to send font files with your document.

  • How do I know what my printed products will look like?

    Your printing products will look as good as or as poor as the quality of the ready-to-print artwork or hard copy layouts that you submit to us. All camera ready copy should be crisp black color on white paper and should be printed on a high resolution printer. Many times you can use an existing printed piece for your camera-ready copy. If you choose to do this, you must examine the copy closely for weak print areas or very thin lines as these have a tendency to not reproduce well. If the quality of your submitted layouts is not up to standard, we will notify you of this and get your approval to proceed.

  • Do you guarantee the printed products?

    We offer a quality guarantee on all our products! All of the printing is inspected before shipment and compared to the ready-to-print artwork or hard copy layouts submitted by you. To pass this inspection, the printed material must be identical in quality to the layouts. If you are not happy with your order due to lack of quality, we will redo the order at no cost to you and send call tags for the return of the unacceptable goods at our expense. This shows you how confident we are in our products. But remember, we can produce only as good a quality as what you submit for printing. If the quality of the layouts submitted for printing is not up to standard, we will notify you of the defect in your submitted layout and get your approval to proceed.

  • What about customer service?

    We provide a customer service number in case you have any questions about an existing or potential order.  Our customer service number is available from 8:00am. to 5:00pm. Pacific Time.

  • How soon will my order be ready?

    Normal production time for orders is 3 to 6 working days (Monday thru Friday) after receipt of an approved proof. Bindery options may add to this production time. The shipping time to your location by UPS is from 1 to 5 days in the contiguous United States. An estimate of the shipping time can be made according to your zip code. UPS Next Day Air, Second Day Air, and Three Day Select shipments are available.

  • How is payment for my order handled?

    Payment is accepted via PayPal, check or money order. Shipping charges are added based on shipment weight and the UPS rates to your zip code.